Job Reference: HCC619505
Salary Range: £26,918 - £29,616 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37 (Flexible working opportunities will be considered)
Contract Type: Permanent
Closing Date: 22 December 2024(Applications will be regularly reviewed and the vacancy may close earlier)
Interview Date: 7 January 2025
Hampshire County Council provides high quality public services to over a million customers. The Hampshire IT department plays a vital role in providing support to internal departments across a wide range of systems, applications, and services.
This role spans across the Frontline Support teams, including the Service Desk, Access Control and Equipment Request teams. The successful candidate will be able to work across the teams, fulfilling both first- and second-line support duties, operating via a hybrid approach based on demand.
This is an exciting opportunity to join the frontline support team following the introduction of new systems to support the organisation such as a generative AI chatbot. The successful candidate will be an integral part of chatbot development both through enhancement of the tool itself via CoPilot studio, and creation of knowledge documents for chatbot to utilize.
Key to this role is a basic knowledge of IT including experience using Microsoft Windows and Office applications, alongside impeccable verbal and written communication skills, the ability to multitask and prioritise a varied range of tasks. Experience utilising Microsoft low-code products is desired but not essential for this role. The ideal candidate will demonstrate willingness to learn and build proficiency across a variety of new and evolving systems/platforms.
What We Can Offer You:
Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment. We can offer great flexible working options for this role as we've invested heavily in various technologies to support ongoing remote working options. This role can be partly carried out remotely, but some office-based working will be required to support business needs.
Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.
