Job Description:
Medical Secretary
Cromwell Hospital, London
Fixed term contract for 12 months
£35,500 + Fantastic benefits
Full time – 37.5 hours a week (Shifts are Monday to Friday 9am to 5pm)
We make health happen.
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
As a Medical Secretary, you will provide efficient secretarial administration and services for consultant private practices, ensuring that a high-quality service is delivered to patients. You’ll undertake bookings using various systems, diary management, assisting patient requests, data capture, always maintaining confidentiality and streamlining where possible to improve patient journey.
You’ll help us make health happen by:
- To ensure the same consistent high level of service is maintained for patients and consultants during the secretary’s absence.
- Act as a gatekeeper between practice partners and the Hospital, resolving matters in-house without the need to involve Consultants.
- To provide secretarial and administration expertise to the department and our consultants.
- Prioritise Consultant workload, accordingly, ensuring each practitioner’s work is accurately completed on time.
- To liaise with appropriate departments e.g. reservations, theatre, pathology, radiology, medical records, outpatient reception and Contact centre.
- To relay messages and relevant queries to consultant and provide any feedback.
- To be responsible for accurately transcribing medical reports and correspondence in a consistent and timely manner.
- Producing and sending invoices to the relevant insurance companies or patients as necessary.
- Manage and coordinate hospital and practice management systems.
- Provide financial information/security to each patient and document details of this, i.e. email sent re-quote or insurance details recorded.
- Where necessary provide support with finance, billing and typing.
- Deal with all bookings, including theatre, Outpatient procedures and Consultations with all necessary and accurate codes and ensuring correct equipment is requested.
Key Skills / Qualifications needed for this role:
- Experience as a Private Medical Secretary within Endocrinology
- MDT (Multi-Disciplinary Team) Experience
- Experience using practice management softwares – Semble, DGL, Carebit
- Excellent communication skills
- Good time management and prioritisation skills
- Organisational skills i.e. diary management, organising clinics
- Telephony skills
- IT Literate
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- 25 days holiday per year, pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing
- Fixed term benefits allowance
- Access to our confidential employee assistance
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately
Time Type:
Full time
Job Area:
Administration
Locations:
Cromwell Hospital London
