Job Title – Front of House / Parent Relations Specialist
Reports to – Head of School
Salary – £30,000-£36,000 per annum DOE
About Odyssey
Odyssey, part of the award-winning Busy Bees Group, is a globally recognised, premium preschool brand. In April 2025, we will open our first exclusive 106-place campus in Marylebone, London, catering to children aged 0-5.
Odyssey offers a unique, innovative, and high-end early years’ experience, combining state-of-the-art facilities with a cutting-edge, research-driven curriculum. Our bespoke approach creates limitless learning opportunities guided by exceptional teachers and designed to inspire curiosity, creativity, and confidence.
About the Role
We’re seeking an enthusiastic, organised, and professional Front of House / Parent Relations Specialist to be the welcoming face of our prestigious nursery. This critical role ensures a seamless experience for parents, visitors, and staff by fostering a warm, inviting, and efficient atmosphere from the moment they arrive.
If you excel in customer service, possess strong administrative skills, and have a passion for creating exceptional parent experiences, we want to hear from you!
Key Responsibilities
- First Impressions – Serve as the first point of contact for visitors, parents, and stakeholders, ensuring a professional and friendly welcome that reflects our luxury nursery brand.
- Reception Management – Oversee the reception area, maintaining a pristine and organised environment aligned with the nursery’s premium standards.
- Communication – Handle inquiries via phone, email, and in person, delivering prompt, clear, and personalised responses to parents and prospective families.
- Parent Engagement – Build and nurture strong relationships with parents and caregivers, providing updates, addressing questions, and offering ongoing support throughout their child’s journey.
- Enrolment and Admissions Support – Guide families through the enrolment process, offering detailed insights into our nursery’s programmes, curriculum, and facilities.
- Administrative Excellence – Provide comprehensive administrative support, including scheduling, correspondence, and documentation for nursery leadership.
- Records Management – Maintain accurate records in line with GDPR and safeguarding policies to ensure smooth and compliant operations.
- Operational Support – Work closely with teaching staff and management to streamline daily operations and ensure parent needs are met proactively.
- Event Coordination – Assist in organising and promoting school events, open days, and parent evenings to enhance community engagement.
- Liaison Role – Act as the bridge between parents and teaching staff, ensuring swift resolution of inquiries or concerns.
About You
- Welcoming and Approachable – You create a positive, engaging environment and are adept at putting people at ease.
- Emotionally Intelligent – Skilled at reading situations and responding with empathy and professionalism.
- Highly Organised – You thrive in dynamic environments, efficiently managing multiple tasks and priorities.
- Passionate About Service – A genuine drive to deliver outstanding experiences for families and visitors.
Skills and Experience
- Exceptional Communication – Clear, confident verbal and written communication skills with the ability to connect with diverse audiences.
- Strong Organisational Abilities – Detail-oriented and capable of handling administrative tasks with efficiency.
- Client-Facing Experience – Background in hospitality, high-end retail, or luxury service environments is highly desirable.
- Tech-Savvy – Proficiency in Microsoft Office and general competence with digital tools for scheduling and communication.
Why Join Odyssey?
- Be Part of a Groundbreaking Nursery Concept in one of London’s most prestigious areas.
- Shape the Parent Experience and contribute to a nursery environment that values excellence, innovation, and community.
- Join a growing, global organisation with opportunities for professional development and career progression.
Job Types: Full-time, Permanent
Pay: £30,000.00-£36,000.00 per year
Benefits:
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
Schedule:
Application question(s):
- Do you have previous experience in a high end hospitality/retail or luxury service environment?
- Do you have administrative/PA experience?
Work Location: In person
