IT Desktop & Field EngineerJoin DHU Healthcare as an IT Desktop & Field Engineer and make an impact!Are you ready to take the next step in your IT career? As an IT Desktop & Field Engineer at DHU Health Care CIC, you will play a crucial role in delivering high-performing, reliable, responsive, and resilient IT and Telephony services across our operational sites throughout the East Midlands.Working as part of the dedicated IT and Telecoms Team, you will collaborate with DHU IT professionals and key third-party partners to support our colleagues and ensure seamless technology operations. This role is essential in maintaining the efficiency and reliability of IT services that underpin our organisation’s success.What DHU can offer you:Competitive Salary: £26,530 Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per AnnumEmployee benefits:As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.Health Cash Plan: We take care of your health and wellbeing with health cash plans provided through Westfield Health. A health cash plan allows you to claim money back, up to set limits, towards the cost of your essential healthcare, as well as providing access to valuable health and wellbeing services.NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence, allowing you to bring your existing pension pot and holiday allowance with you! Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!What your typical day looks like:To provide a high level of technical support across all areas of the DHU Healthcare IT and Telecoms services.To deal with all hardware and software support for incidents or proactively.To respond to software or hardware installation requests.To manage, maintain and develop the desktop and mobile deployment utilities.To research, find root cause and solve problems independently when necessary.Ensure the CMDB and knowledge base is kept updated with fixes and useful information.To be included in the IT & Telecoms on-call rota as requested (providing out of core hours cover)To strive to deliver in line with agreed Service Levels and escalate where necessary if this is not achievable.To maintain an accurate and timely record of all reported incidents, workarounds, and resolutions within the DHU Service Desk toolset.To provide high quality customer service using wherever possible non-technical language to reduce misunderstanding.To contribute to Disaster Recovery and Business Continuity planning and testing.Be aware of the regulatory requirements relating to staff working for the company.Ensure that the information technology and telephony systems are used in a safe, reliable, and consistent manner.To be a successful IT Desktop & Field Engineer you’ll need:Desktop and Field engineering experienceExtensive experience of desktop hardware, operating systems and applications software including configuration, delivery, and installationExperience of Desktop Deployment server technologyExperience of resolving end-user networking incidents Experience of working within an IT Service Desk environment providing 1st and 2nd line supportEducated to NVQ Level 3 or equivalent in an IT related subject or equivalent gained through specific relevant experience.Excellent verbal communication skills, specifically able to communicate technical information in simple language to staff.Ability to investigate technical requirements and solutions and prepare technical feasibility ensuring compliance with standards and regulations.Significant desktop and laptop fault finding and diagnosis.Extensive knowledge of Microsoft desktop operating systems, Microsoft Office, and Internet servicesAble to travel between DHU sites to provide IT services, specifically ability to drive.Right to work in the UK. We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing: Careers@DHUHealthCare.nhs.uk.At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve. We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.#IND4 - Corporate
