This post is suitable as a job share opportunity.
An excellent opportunity has arisen within Building Services at City of York Council for a candidate with experience in Customer Service to provide high quality support to our customers alongside administrative support.
You will be working as part of a team helping to provide an efficient responsive repairs service to our customers in and around the York area.
You will be the first point of contact to our many customers, dealing with a large volume of telephone calls which requires excellent listening skills along with incoming emails demanding a high attention to detail with timely responses in a professional and efficient manner.
Training will be provided to ensure you are competent raising works orders, arrangement of appointments that suit the requirements of customers and scheduled correctly using our dynamic scheduling system including.
You will also be required to liaise with contractors and tradespersons as you deal with customer enquiries.
It is key when undertaking this role you have knowledge of Microsoft Office applications.
The ability to deliver a consistent positive customer experience, even when under pressure.
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Rebecca Beardshall (Repairs and Voids Manager) at rebecca.beardshall@york.gov.uk
Closing date: Sunday 26 January at 12 midnight
Interview date: Week commencing Monday 3 February 2025
