Job Description:
Service Team Manager
Bupa Place (Salford Quays, M50 3SP)
Full time, Permanent
Hybrid
Salary starting at £31,000 per annum DOE
How we make health happen
In our contact centres, you’ll be the ears and voice for our customers. Every call is different, but you’ll have the opportunity to touch the lives of strangers every day.
We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist support they need.
As part of Management at Bupa, you’ll deal with the responsibility of looking after our people as well as shape your own development.
Customer Payments is a division within UK Insurance OHCM. It comprises multiple teams accountable for delivering excellent service to customers throughout their time with Bupa.
How you’ll help us make health happen
Reporting to the Senior Manager for Customer Payments you will be an experienced team manager with proven leadership skills and a track record of leading, motivating and developing a team of front-line employees
You will be identifying and delivering improvements and also working with 3rd Party outsourcers to improve their effectiveness and reduce costs.
You’ll work with your leadership team to increase digitisation, improve efficiency and reduce costs
You’ll also need to deliver strong team performance through effective work allocation and supervision, leading multi-disciplined teams to deliver outstanding operational performance, alongside peers within the wider Customer Support & Payments directorate, key stakeholders in other areas and our third party outsourcers (e.g. Genpact)
Key Skills/Qualifications Required
Previous experience of managing front-line customer service teams essential.
An ambition to offer great customer service and to progress within a great team
Experience of working with off-shore outsourced providers would be desirable
Demonstrable experience of delivering results through continuous improvement and skills in planning and time management
Finally, a good communicator, with experience of coaching is essential.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan, where Bupa double your contributions and life insurance
Discounted access to My Gym Discounts, a flexible, monthly subscription service with live classes, fitness apps and 1-2-1 sessions
My Bupa Extras - Exclusive discounts and cashback deals
Free local parking and access to a season ticket loan for public transport
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full time
Job Area:
Call Centre
Locations:
Bupa Place
