At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about your role
As a Customer Account Manager (Rents), you will be the first point of contact for our customers, delivering a telephone-based service. You will contribute to the effective management and performance of the Income Recovery services to our customers by delivering a proactive, efficient customer focused service to both our customers and colleagues.
Please note: This is currently a home-based role with an expectation to visit one of our centralised offices on a regular basis - to be discussed at interview stage.
For more information, please download our job profile available on our website.
More about you
You will have experience in providing excellent customer service and working in a customer focused environment, whilst also being an integral part of a team. You should be able to engage with our customers and be able to solve problems efficiently and appropriately. Knowledge of social housing legal procedures and experience of income recovery would be advantageous.
Preferably, you will be aware and up to date with current benefit regulations to support our customers to maximise their income and minimise their debt.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
- Cashback plan for healthcare costs – up to £500 saving per year
- A bonus scheme for all colleagues at 2%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more
