As an Assistant Facilities Manager at ISS, you will play a crucial role in ensuring the safe, compliant, and competent delivery of Soft Facilities Services as part of the client contract.
Job Description
Reporting to the Regional Operations Manager (ROM), you will be responsible for line managing and supervising the cleaning and facility staff, known as Placemakers, within a designated geographic area.
Your collaboration with the Placemakers will be key to providing an exceptional workplace experience for our customers.
This position requires a proactive approach to team management and service delivery, with a strong emphasis on maintaining high standards of cleanliness and facility management in line with company policies and procedures.
If you're passionate about enhancing workplace environments and leading a dedicated team, apply now to join ISS and make a difference!
Key Responsibilities
Support the contract management team in the delivery and ongoing development of our service solution systems, identifying service improvement opportunities
Maintain a healthy, safe and secure environment and ensure compliance with all Health & Safety legislation
Roster Cleaning and facility staff to ensure that all sites are manned to contractual requirements and covering any sickness or planned absences
Ensure all documents such as Audits, COSHH, H&S and SOPs etc are completed, kept up to date and reviewed at appropriate times
Ensure effective recruitment, training and development of frontline Placemakers
Ensure all services are delivered in a commercially responsible way
Ensure all customer queries / complaints are correctly recorded through the customer complaints procedure
Ensure all relevant periodic reporting and required paperwork and administration is completed on time
Ensure rigorous cost control within agreed plans, such as expenditure in materials, consumable, pay and agency labour usage
Maximise additional revenue opportunities such as extra cover and ad hoc work, as well as margin improvement opportunities through price reviews and additional services
Professional and Personal Competencies/Qualifications
Supervision experience working in a facility or cleaning services environment
Proven supervision and organisational skills with the ability to work under your own initiative, whilst following guidance from line management
Demonstrates the ability to understand the impact of their service outcomes towards the success of the contract delivery
Leads with strong communication
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
