Job reference number 321304
£29,700 per annum,22.5 days annual leave plus bank holidays
Full time, 35.5 hours per week
Permanent
PFW International Hub, Middlemarch Business Park, Coventry, CV3 4PF
The Central Clearance Bureau (CCB) team is responsible for a variety of customs and compliance processes.
The role
As a Customs Agent you will need to be a quick learner, helping facilitate and maintain a fully compliant, effective, and efficient commercial Import & Export service within defined time frames. You will:
- Complete full and accurate submission/declarations to the appropriate customs regimes in line with customs &company policies and procedures.
- Accurately verify, enter, and update information into the relevant customs & company systems. Accuracy and attention to details are keys to the role as you will update and maintain all customs & company reports and records ensuring due diligence in all aspects of regulatory compliance.
- Provide a high level of internal and external customer care and ensure that all general Customs queries are acknowledged and satisfactorily resolved within the prescribed time scale.
- Working to HMRC requirements and timescales, you will ensure the timely recovery of incorrect Customs Clearance entries, reporting any discrepancies or deviations to regulatory requirements to your line manager.
Attendance: Monday to Friday, hours between 08:00 and 18:00 (four x 7 hours and one 7.5 hours)
About you
You need to demonstrate the following skills and experience on your application:
- Previous experience of a minimum 6 month of working in a commercial customs environment and an in-depth knowledge of transit documents preparation - this is a essential requirement.
- An aptitude to work with technology/computer systems, with sound knowledge of Microsoft packages including Excel, Word, and Outlook and strong communication skills to communicate with confidence via e-mail.
- Drive and enthusiasm to thrive under pressure with the ability to work as part of a team and individually, and able to build good relationships with everyone you work with internally and externally.
- Strong knowledge of the pipeline, operational processes, and products and an understanding of import and export customs processes.
Closing Date: Thursday 2nd January. Please note, this advert may close early if the appropriate number of applications has been reached.
About us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
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Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. If selected, the first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
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