Direct Customer Expert
Salary: Up to £29,000
Are you someone who thrives on delivering exceptional customer experiences? Do you have a passion for problem-solving and a knack for effective communication? This role is perfect for individuals looking to enhance their customer service skills, whether you’re new to the field or an experienced professional seeking to advance your career.
A bit about the job:
As a Direct Customer Expert, you will be the voice of Aviva, providing outstanding service to our customers via phone, live chat, and email. Your primary responsibility will be to understand and meet each customer’s unique needs, taking ownership of their cases and ensuring their satisfaction. You’ll gain in-depth knowledge of our products, develop your understanding of our customer base, and eventually earn an accreditation that will empower you to make personalized recommendations in line with our FCA regulations. Join our dynamic team and contribute to creating exceptional customer experiences through effective listening and problem-solving.
Join our team and shape our work culture with your positive, can-do attitude. Be a real team player and make a difference!
Skills and experience we’re looking for:
Excellent verbal and written communication skills, with the ability to build rapport and empathize with customers.
Strong drive for personal and professional growth, with the ability to work independently and take initiative.
Effective time management and prioritization skills, with a tenacious approach to resolving customer issues.
Proven ability to handle difficult customer interactions with compassion and professionalism.
A collaborative mindset, with a willingness to share knowledge and support colleagues.
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary up to £29,000 (depending on skills, experience, and qualifications)
Bonus opportunity 8% of annual salary - Actual amount depends on your performance and Aviva’s
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Due to this being a role in scope for Insurance Distribution Directive (IDD) it is a prerequisite that you are not currently bankrupt and do not have an unspent conviction for a serious criminal offence, in applying for this role you are certifying that you satisfy both of these requirements.
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please give Matthew Drew a call on 0121 234 7664 or send an email to matthew.drew@aviva.com.
