Job Description
As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.
You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.
You will;
- Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage
- Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line.
- Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling
Qualifications
Additional Information
The role holder will be accountable for:
- Ensuring all customers & particularly electronic gaming customers receive excellent customer service, helping to facilitate their play, thus ensuring profitable admissions, supported by pre-approved promotions
- Maximising revenue from all electronic gaming product by demonstrating the Grosvenor values
- Following Grosvenor’s Brand Standards policy
- To be able to carry out basic repairs & resolve day-to-day operating issues which may adversely impact the customer experience
- Adhere to the compliance & security aspects of electronic gaming
- Working closely with external service providers to ensure an efficient & prompt level of response, so as to minimise downtime
