Frontline Team Leader

Aviva • Other • UK - Perth - Pitheavlis - 4th Floor, United Kingdom • 2w ago

Frontline Team Leader -Salary circa £36.000

Are you someone who...?

…enjoys inspiring a team to achieve their best? Do you have a knack for maintaining high customer service standards and driving performance outcomes?

If you are motivated to ensure strong customer outcomes and have a passion for continuous improvement, this role is for you.

A bit about the job:

The Home Claims team is central to Aviva, helping customers get back on track when they need to make a claim.

This role involves overseeing a team of Grade B claims handlers, acting as a role model to maintain customer service standards and deliver good customer outcomes.

You will provide oversight of the team's activities, reporting to operational leads and senior management, and use your practical and technical knowledge to manage a claims portfolio efficiently.

You will lead frontline handlers, ensuring the correct routing of claims and driving strong performance across customer and cost metrics.

Skills and experience we’re looking for:

Strong Leadership experience within the insurance industry

Ability to work in a fast-paced environment, multi-tasking, prioritising responsibilities and delivering within agreed time limits.

Embrace and supports change, matched with the ability to share ideas and suggestions to improve our claims journey.

Effective communication skills and good interpersonal skills, with team player mentality, a willingness to learn and help others out.

Demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook, Excel, and Word

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salarycirca £36000 (depending on location, skills, experience, and qualifications)

Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

29 daysholidaysplus bank holidays,and you can chooseto buy orsell up to 5 days

Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Planand share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carer’s leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering daysto help others

We take yourwellbeingseriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a lookhere

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com