Pension Wise Guidance Specialist – Lancashire
FTC until 31st March 2026
Remote
£30,570 per annum (Pro-Rata)
Full Time OR Part Time
Pension Wise is a free and impartial government service that offers people guidance on their defined contribution pension options. Citizens Advice provides appointments both face to face and via telephone.
You’ll be part of a service that has helped over 375,000 people in the past 7 years, offering them valuable and life changing guidance that gives them the confidence to understand their pension and how to get the best value out of them. In providing this necessary and impartial service you’ll see positive and rewarding results for the people you help. We receive fantastic feedback directly from the customers who use the service - Pension Wise has consistently received over 94% customer satisfaction scores.
You’ll be expected to supply accurate and relevant information and guidance on pension options and choices. You’ll need to have a good foundation knowledge of pension law and practice, as well as a thorough understanding of a broad range of pension arrangements.
Successful candidates will ideally be able to start in your local office from various locations within Chorley and Leyland. It is essential that you can attend an online induction programme starting on Monday 10th March 2025. The course lasts 3 weeks, on a full-time basis.
Some of the key accountabilities of the Pension Wise Guidance Specialist:
· Provide pension and retirement information and guidance to members of the public, in line with the defined Pension Wise Service, through a medium of different channels.
· Help consumers to understand the full implications of their pension choices.
· Raise consumer awareness of pension scams and fraudulent activity, encouraging consumers to report any issues to the relevant authorities.
· Provide timely and accurate follow up information that adds value to the consumer and is clear and easy to understand.
· Contribute towards shared best practice within the individual local office and across the local Citizens Advice (LCA) network.
· Ensure that all work conforms to the Pension Wise quality standards, including undertaking peer to peer observations for quality assurance purposes, where applicable.
· Ensure that all required management information is both captured and reported on a timely basis.
· Complete training, continuous professional development and other requirements to gain and maintain accreditation.
It is essential for the Pension Wise Guidance Specialist to demonstrate the following skills and experience:
· Solid foundation knowledge of pensions’ law and practice across a broad range of pension arrangements; occupational, personal and state pension. Also, an understanding and appreciation of wider retirement issues.
· The ability to build a rapport and communicate confidently, empathetically and professionally.
· Ability to translate complex ideas and topics into clear, concise and engaging content that the general public are able to understand.
· Proven ability to work on own initiative – to monitor and maintain own standards and meet service delivery targets.
· A commitment to ongoing personal and professional development.
This role is paying up to £30,570 (pro rata if part time) and is mostly remote with predominately telephone appointment. This role can be worked remote or hybrid but you must attend ad hoc team sessions.
To note, this particular office is looking for 1 full time candidate, but also open to part time candidates too.
Benefits:
· Flexible working scheme between the hours of 8-5pm.
· 8% employer pension
· EAP scheme with Lifeworks.
· Full Xmas closedown no leave required from day before Xmas Eve at lunchtime to day after new years day
· 21 days holiday pro rata + 8 bank holidays (pro rata if part time)
· Long service leave on increment after 4 years service (a day per year until year 9 until you have an extra week)
· Birthday leave
Job Types: Full-time, Part-time, Fixed term contract
Contract length: 12 months
Pay: £30,570.00 per year
Expected hours: 37.5 per week
Benefits:
- Company pension
- Cycle to work scheme
- Flexitime
- Health & wellbeing programme
- Sick pay
- Transport links
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Are you able to start by 10th March 2025?
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Chorley PR7 2SW
Reference ID: RPO03446
Expected start date: 10/03/2025