To help you prepare, below is a rundown of what to expect during the selection process:
- Full Application form
- Caseworker Skills Test
- Civil Service Numerical Test
- Civil Service Situational Judgement Test
- Pre-recorded video interview
- Virtual In-tray exercise
After submission of your full application you will be invited to complete a number of tests.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 27th January 2025 14.00pm. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Please ensure that any technical issues with the test are reported - with supporting evidence - prior to 8.00am on 27/01/25. There will be no extension to the deadline for completing the test.
If you successfully pass the tests, you will later be invited to complete a video interview. Details regarding the interview will be sent to candidates who pass their tests on a date to be confirmed once this advert has closed.
If you successfully pass your interview, you will then be invited to complete a virtual In-tray exercise. Details regarding the In-tray exercise will be sent to candidates who pass their interview.
Please note, you must pass both the interview and the following In-tray exercise to meet the criteria for this post. All successful candidates will be placed on a merit list from which offers will be made. Merit lists will be created for each location advertised within the vacancy. If you are successful at both interview and In-tray assessment, you will be placed on the merit list for the location you select as your first choice only. Appointments from each merit list will be made in strict merit order.
We reserve the right to raise the score required at any stage of the process to manage numbers.
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: compliancegrouprecruitmentqueries@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – 384297 & vacancy closing date 27th January 2025’
To check that you are eligible to apply for this role, Please review the eligibility information before submitting your application .
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We acknowledge that AI can assist you in your application. Find our guidelines here.
If a high number of applications are received, we may implement an interview approach whereby if you fail to achieve the minimum standard on any of the questions, the assessors will not mark the remainder of the interview. If your responses consistently demonstrate the required level in these areas, we will continue with a full evaluation.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should contact the Recruitment Team via compliancegrouprecruitmentqueries@hmrc.gov.uk, as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Diversity and Inclusion
At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people, from all backgrounds, with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC and want everyone to feel valued and supported to achieve their potential.
Click here for more information on how we make this happen.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band. If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If your Right to Work in the UK is likely to expire during the Compliance Foundation Learning course, then subject to Home Office policy and the decisions that apply in your circumstances, your future employability within HMRC may be affected.
Feedback will only be provided if you attend an interview or assessment.
