At Thrive Partners, we believe in building a team where everyone’s contributions matter. Join us in shaping a collaborative, impactful culture while empowering our clients to thrive. We’re looking for a passionate, organised, and tech-savvy Customer Success Support Associate to help our clients achieve their goals.
Why Join Us?
Be part of a small, close-knit team where your ideas and efforts have a real impact.
Opportunity for professional growth and the chance to help shape how we work.
Enjoy benefits like professional coaching sessions, private health insurance, hybrid working, and regular team socials.
What You’ll Do
As our Customer Success Support Associate, you’ll play a vital role in ensuring our clients succeed by delivering exceptional support and guidance.
Here’s how you’ll make a difference:
- Customer Support & Issue Resolution
- Respond to customer inquiries via email and Intercom.
- Troubleshoot issues, provide practical solutions and ensure customer satisfaction.
Reporting & Insights
- Create and share weekly/bi-weekly reports on usage, ratings, and trends.
- Use data to identify client needs and suggest improvements.
Proactive Support
- Monitor customer health data to identify potential challenges and opportunities.
- Provide tips and best practices to empower clients to maximize Thrive’s tools.
Collaboration & Feedback
- Work closely with sales, product, and technical teams to act on client feedback.
- Contribute to team discussions and bring innovative ideas to improve how we work.
What You’ll Bring
We’re looking for someone with a mix of these skills and qualities:
- Problem-Solver: You’re resourceful and thrive on finding solutions.
- Tech-Savvy: Comfortable learning new tools and proficient in Excel.
- Organised & Detail-Oriented: You can juggle tasks and deliver quality work on time.
- Great Communicator: Excellent written and verbal skills.
- Team Player: Collaborative and passionate about contributing to a positive culture.
- Growth Mindset: Open to learning, improving, and adapting.
Bonus Points:
- Previous experience in customer support or a client-facing role.
- Strong analytical skills and the ability to draw insights from data.
Perks & Benefits
- Free professional coaching sessions annually.
- Private health insurance.
- Company-sponsored pension scheme.
- Hybrid working environment.
- Regular team socials and wellbeing initiatives.
Ready to help clients thrive and make a meaningful impact?
Join us at Thrive Partners and become part of our journey to shape the future of customer success.
