Driver Installer, Customer Delivery Hub

John Lewis plc • Hill Barton Customer Delivery Hub (John Lewis & Partners), United Kingdom • 2d ago

Posting End Date:

January 26, 2025

Join John Lewis or Waitrose today

If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us.

That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate.

Job Summary:

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew.

Job Description:

The expected starting salary: £ 31,213, annual

Due to its nature, you need to be 18-years or older to work in this role.

Key Responsibilities

Your day will see you start at the delivery hub you are based before heading out on route where you're responsibilities will include:

- Being an ambassador for the John Lewis brand with great customer service as your number one priority.

- Helping load up your lorry with the days deliveries working alongside the warehouse team.

- Demonstrating great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.

- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.

- Keeping up to date with new products and technologies to help you perform your role at your best.

- Maintaining a safe working environment.

Essential skills/experience you'll need

Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:

- Manual C1 UK driving licence (with a maximum of 6-points)

- DCPC (Drivers Qualification Card) and Tachograph Card.

- Previous experience driving a 7.5 tonne vehicle.

- Previous experience in a customer facing role.

- Great verbal communication skills both over the phone and face to face.

- Able to cope with the physical requirements of the role (you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).

- Good understanding of technology.

Desirable skills/experience you may have

- Installation and disconnection of white goods.

- TV installation.

- Assembly of flat pack.

Pay:

£28,500.00 - £35,800.00 Annual

Scheduled Weekly hours:

Worker Type:

Permanent Partner

Job Level:

Partnership Level 9

Hours of Work:

Part-time work (30.75 hours): 06:00-17:00, Thursday, Friday & Saturday & Full-Time (41 hours): 06:00-17:00, Monday - Saturday, 4 days per week.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself.

Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers.

We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. 🌍 💚

We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference.

Find out more about D&I in the Partnership here.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

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