Posting End Date:
January 12, 2025
Join John Lewis or Waitrose today
If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us.
That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate.
Job Summary:
Complete the 12 month Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer!
Job Description:
At a glance:
Role:- CDH Driver Trainee
Position: Permanent
Location:Theale CDH
Pay Rate: £12.50 with the opportunity to progress to £14.59.
Hours: 41 per week, AM and PM shifts available.
- AM shift: 06:00am to 17:00pm working 4 days out of 6 (Monday to Saturday).
- PM shift: 10.30 am to 9.30 pm working 4 days out of 6 (Monday- Saturday) which means you will enjoy 3 days off each week. The PM shift includes working 2 out of 5 Saturdays. Please note when working a Saturday the PM shift hours are 7am until 6 pm.
PM shift's attract an additional shift premium of 3.1% of the base rate with a potential earning of up to £12.85 per hour.
Please note: Due to the nature of this role, we require all applicants to be over 18 to apply
About the role:
As a Driver Trainee Installer, you will be trained to become a fully competent John Lewis Customer Delivery Installer achieving your C1 licence.
At John Lewis & Partners we are famous for our reputation and customer service. We are looking for Partners who are not just after their next ‘driving job’. We are looking for Partners who want to make a difference to our customers’ experience when receiving delivery and installation of our fantastic products.
Our Customer Delivery teams are the face of the John Lewis & Partners brand. As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service.
As a driver for the Partnership, you will promote the Partnership brand through a professional and courteous manner to other road users.
What you will be doing:
You will be required to complete the Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer, achieving the criteria measures at the end. This includes achieving your C1 licence.
Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague.
Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:
Installation and disconnection of white goods
Assembly of flat pack
TV installations
Finally, you will offer to take away the packaging.
Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.
Once qualified there is opportunity for career progression to move on to an installer position.
Required Qualifications:
Desirable Experience:
Previous experience in a customer facing role Previous experience of the installation of white goods, building of furniture or associated skills
Strong verbal communication skills both over the phone and face to face
We believe in rewarding our Partners for their time and energy. After all, they’re the ones that make the John Lewis Partnership special.
Benefits include:
💚Once you’ve been with us for three months, you’ll get a Partnership discount in-store and online. That’s 25% off in John Lewis & Partners (12% electrical products, some exclusions apply) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount.
💚Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not.
💚Discounted cinema tickets & VIP suites with discounted tickets at the O2 arena
💚Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay
💚Great focus on well-being and flexible working and our equal parenthood leave Policy
💚Free Onsite Parking
💚Subsidised meal
💚 Driver CPC refreshment training provided in house
Find out more at our benefits page: https://www.jlpjobs.com/about/benefits/
Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit theGovernment website.
For internal use only:
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Pay:
£11.75 - £12.82 Hourly
Scheduled Weekly hours:
41
Worker Type:
Permanent Partner
Job Level:
Partnership Level 10
Hours of Work:
Full time hours of work (41 hours per week) working 4 days out of 6, between Monday - Saturday.
At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself.
Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers.
We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. 🌍 💚
We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference.
Find out more about D&I in the Partnership here.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.
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