Company Description
Our unique approach to relationship-led care will see you matched with clients you can build a lasting relationship with and enrich your life and theirs.
At Home Instead, we will support you on your journey every step of the way.
Job Description
We are seeking a compassionate and organised Care Coordinator to join our team in Norwich, United Kingdom. As a Care Coordinator, you will play a crucial role in ensuring the seamless delivery of high-quality care services to our clients. This position requires a detail-oriented individual with excellent communication skills and a passion for supporting both clients and Care Professionals.
- Develop and maintain efficient care schedules, considering client needs, Care Professional availability, and logistical factors
- Liaise with clients, Care Professionals, and internal teams to coordinate care services effectively
- Match Care Professionals to clients, arranging introductions and ensuring compatibility
- Respond promptly to schedule changes and communicate updates to all relevant parties
- Maintain accurate and up-to-date client and Care Professional information in our electronic scheduling system
- Collaborate with the Recruitment Team to ensure adequate staffing levels are met
- Work closely with the Client Experience Team to assess and accommodate new client enquiries
- Ensure continuity of care by assigning consistent Care Professionals to clients whenever possible
- Contribute to the development of positive relationships between clients and Care Professionals
- Support the team in resourcing and scheduling new and existing care packages in a timely manner
- Adhere to and promote our organisation's equality, diversity, and equal opportunities policies
- Undertake any additional duties necessary for the successful operation of the care services
Qualifications
- Experience working in a scheduling or coordination role within a home care or related environment
- Proficiency in IT systems, including Microsoft Office or Google Suite, and CRM software
- Excellent communication and interpersonal skills, with the ability to build rapport quickly
- Strong organisational and prioritisation abilities, with a talent for multi-tasking
- Demonstrated attention to detail and accuracy in work
- Ability to work calmly and efficiently under pressure
- Logical and analytical thinking skills
- Capability to work independently and meet deadlines
- Understanding of care coordination processes and best practices
- Empathetic and person-centred approach to care coordination
- Flexibility to adapt to changing circumstances and client needs
- Goal-oriented mindset with a focus on achieving positive outcomes for clients
- Commitment to maintaining confidentiality and professional boundaries
- Willingness to embrace new technologies and systems as required
Additional Information
- £24,000 to £25,000 per annum
- 33 days annual leave
- Bonus Scheme
- Pension
- Blue Light Discount
- Access to early pay
- Employee Assistance Programme
- Employee Benefit Scheme
- We will provide training and support tailored to your needs to ensure you are confident in your role
- Opportunities to gain recognised qualifications and develop your career
- A great culture and the chance to make a real difference in your life and the lives of others
- Referral payments through Care Friends app
For further information, please call our office on 01603 482116.
