Posting End Date:
January 2, 2025
Join John Lewis or Waitrose today
If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us.
That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate.
Job Summary:
As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.
Job Description:
As a Team Manager here at John Lewis Southampton, you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey.
You'll be an outstanding specialist in people and will lead, inspire and develop your Partners enabling each of them to reach their full potential.
Duties and Responsibilities:
Working in our shop as a Team Manager is fast paced where no two days are the same. On a day-to-day basis, you'll be responsible for:
Striving for high levels of customer and Partner satisfaction
Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for
Building genuine relationships with customers and internal and external stakeholders
Working with the wider shop leadership team, taking on duty manager responsibilities when required
Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service
Essential skills you'll need:
Desirable skills we're looking for:
Things to note:
This role may be subject to pre-employment screening
We occasionally close vacancies early in the event we receive a high volume of applications and therefore recommend you apply early
Print off the job description now if you require it and ensure you attach an up-to-date CV
Pay:
£27,500.00 - £38,900.00 Annual
Scheduled Weekly hours:
37.5
Worker Type:
Secondee (Fixed Term)
Job Level:
Partnership Level 8
Hours of Work:
Full-time to include weekends and evenings
At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself.
Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers.
We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. 🌍 💚
We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference.
Find out more about D&I in the Partnership here.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.
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