My AM gives me feedback on retail standards
I score green on my One Stop audits - If I score less there is a plan to address the issues.
I score green in my Post Office Ltd Mystery shopper visits
Correct products advertised, for the correct period.
I serve the customers as promptly as possible and Customer feedback is positive
Post Office Ltd branch standard targets are met
I inform the customer of service options available for each transaction.
I support the Retail team / manager when I get the opportunity?
I look to grow the business by keeping up to date with product changes.
I quickly develop my understanding of new products to promote sales.
I promote add on sales wherever I can by asking the right questions to my customers.
I carefully monitor my cash to ensure availability
I ensure I have all products available in my PO.
I ensure I have information leaflets available for my customers
I complete all tasks as shown on my routines pad
Particular attention to those attracting financial penalty.
I keep my AM informed of any potential losses, transaction corrections
I report anything which could be a hazard.
I make sure all my Post Office audit next steps are actioned to improve the scores
I ensure the PO business is transacted in line with POL rules and regulations.
95% of staff has completed Bronze, Silver, and Gold? (Available in PO’s quarter 2)
I attend Training courses where ever possible
I achieve 87% response rate and the responses are Green/ Blue
I have an action plan in place to improve on Red /Amber responses
Absence is no more than 3% return to work interviews are completed
I recruit the right people using my PO knowledge and experience, my vacancies are filled within 4 weeks or less.
People issues are dealt with using the correct process and within the required timescales (incident support process/investigations/disciplinaries/appeals/grievances)
My AOM gives me positive feedback on how I manage my people
My people are paid correctly and on time
How am I doing discussions take place within correct timescales
I have a robust succession plan in place for my office and develop talent within my team
Under performance is dealt with in a professional and timely manner in one to ones using honesty
I drive my own development and performance reviews
I read and understand all communication received and share content and best practise with my team
I discuss office performance with my team
I recognise and share success
My team know how the office is performing, the targets they have been set and how to improve or contribute to the targets
Performance is to budget or better across all controllable lines.
I ensure all of my team have completed their Regulatory Compliance Training
Cash declarations are completed at correct time and are 100% accurate
I follow up all failed regulatory compliance issues with staff that are accountable.
We always try our best for customers
We work together as One team
We treat each other how we like to be treated ourselves
100% of staff in my Post Office know what the values are
Staff on my Post Office say they live the Values, I share example of how I have lived the values with my Manager
My AOM gives me feedback on how I live the values
I am BRAGd green on my performance review against Values
I manage & conduct work activities in such a way as to ensure the safety, health & welfare at work of all colleagues & customers