The pro rata salary for the role is £11,356.55 to £12,493.49 per annum
The Opportunity
The Admissions Assistant will be responsible for maintaining electronic records and processing enrolments and registrations in line with Education Skills Funding Agency requirements.
The role requires excellent customer service and administration skills, the ability to use systems to accurately record data and key information about our learners. To be able to apply multiple processes and procedures from different curriculum areas within the service.
ACL offers qualifications to help people move nearer to, enter, or progress within the workplace or gain skills to enhance life chances. The service focuses many of its programmes and activities on the hardest to reach communities within Essex. ACL learners have access to a diverse range of accredited and non-accredited courses which encourage creativity, healthy lifestyles, social inclusion, and engagement.
Accountabilities
- Provide service and support to a wide variety of customers such as those with English as a second language, mental health needs, disabilities, and additional needs.
- Ensure the timely collection and analysis of customer information to determine eligibility for course enrolments in line with ESFA funding requirements.
- Ensuring data inputting and maintaining data records on ACL MIS system including the accurate recording, monitoring, and tracking of data whilst adhering to GDPR requirements.
- Ensuring all records are accurate and meet ESFA funding requirements and service quality assurance processes by monitoring reports and learner activity including, where necessary, contacting customers to obtain necessary information.
- Ensure the collection, receipt and security of monies and payment systems to contribute to the effective processing of income and expenditure.
- Support the MIS and funding manager to ensure the timeliness and accuracy of ESFA reporting.
- Ensuring the customer learning experience is positive by providing best possible customer services, working collaboratively with other ACL staff, and putting the learner at the heart of all we do.
The Experience You Will Bring
Essential:
- Educated to level 2 (GCSE) in Business Administration, or equivalent by experience.
- Proven customer service and communication skills for face to face, phone, email, and remote interactions.
- Good working knowledge of IT and in particular Microsoft packages including Word, Excel, Teams, and Outlook.
- Experience of accurate input of data with the ability to review, amend and produce management information.
Desirable:
- Experience of working in a customer-focused environment, with good communication skills to engage with adults and those with special needs.
- Experience of engagement with a diverse range of learners with a wide range of needs and culturally diverse backgrounds.
- Requirement to travel between centres as and when needed - driving licence desirable.
To read more about us please visit ACL Essex and / or Economy, Investment and Public Health
Part Time Admissions Assistant - Adult Community Learning
Fixed Term, Part Time
£23,344 to £25,679 Per Annum, Full Time Equivalent
Location: Colchester
Working Style: Fixed-base worker
Closing Date: Sunday 29th December 2024 at 11.59pm
Please note that this is a fixed term contract / secondment opportunity for a period of 24 months and is a part time role, offering 18 hours per week worked across the following days and times:
Monday’s: 10am till 2.30pm
Tuesday’s: 10am till 2.30pm
Wednesday’s: 10am till 2.30pm
Thursday’s: 10am till 2.30pm
Interview dates: 8th or 9th January 2025
Why Essex?
Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
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If you have queries on this role or require anything further, please email daniel.warner@essex.gov.uk
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