ABOUT THE ROLE

Our Claims team, who are based out of our Bristol office, fall under the wider national Health and Safety team. This is a varied and responsible position in which you will help manage insurance claims for incidents which have occurred on the premises of our managed properties.

This is a part time role working either in the office or at home as the business demands. Within this position you will assist the Senior Claims Administrator manage the case load from the initial reporting of the incidents, through to the investigations and the conclusion and closing of the claims.

You will need to communicate with a wide range of teams including, Property Managers, internal H&S team and external parties including tenants, clients, brokers and solicitors acting for insurers.

WHAT MATTERS MOST IN THIS ROLE

Attention to detail is crucial, especially when reviewing the details of the incidents and claims. You are also responsible for maintaining the databases and spreadsheets with accurate information.

Exceptional communication is required. You will be liaising with multiple internal and external teams, and you will need to provide regular, thorough and accurate updates to all interested parties.

Other duties will include:

•To log and maintain the incidents on the relevant databases/insurers' portals.

•Liaise with H&S during investigations of incidents/claims.

•Help manage stored records and historical claims accordingly with GDPR regulations.

•Other team administrative duties as required.

•Chasing insurers/brokers for information on claims and incidents to ensure that deadlines are met.

•Deputising for the Senior Claims Administrator when they are out of the office.

WHAT WE EXPECT FROM YOU

The successful candidate will be proactive, with a 'can do' attitude, can work autonomously and within a team.

Excellent communications skills and a high degree of attention of detail is paramount.

Experience in a claims handling or an insurance setting is preferred however not essential.

Strong administrative skills including using Microsoft programmes.

Knowledge of RIDDOR and the MOJ Portal process would be beneficial but not essential.

Organisational skills, with ability to work to tight deadlines, manage multiple projects under pressure with an excellent

attention to detail.

Clear and confident communication with internal and external teams.

Ideally you will have experience of using Microsoft Excel, Word and other internal databases.

WHY WORKMAN?

•Hybrid working to offer you a great work life balance.

•Core working hours allow for added flexibility and helps benefit your work life balance.

•Discretionary annual bonus and salary reviews.

•Healthcare, life insurance & wellness programme.

•Long service additional holidays, your birthday off and an extra day between Christmas and New Year

•Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.

•Social events throughout the year including a firm wide Christmas party!

Generous referral bonus.

ABOUT WORKMAN LLP

As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry.

We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors.

We pride ourselves on the calibre of our employees and their unique skill sets.

For more information on working for Workman please visit Our People | Workman LLP

EQUAL OPPORTUNITIES

We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.

This job description does not form part of your contract of employment and the duties may be amended from time to time.

Workman LLP

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Claims Administrator