Enquiry Management Assistant

Grade: UE04

Part-time - 17.5 hours per week

Salary scale: 25,433 - 28,081 (pro rata for part-time hours)

Open Ended Contract - Permanent.

The Opportunity

We are looking for someone with great customer service skills and a ‘can-do’ attitude to join our Enquiry Management Team. If you enjoy helping people, learning something new every day and going out of your way to ensure people are given the best service, this may be the role for you. You will be responsible for inbound enquiry management and communications between the University and prospective students, applicants and their supporters (e.g. agents, parents, career advisors and counsellors).

This post is part-time (17.5 hours per week), working a Wednesday, Thursday and Friday. We are also open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working.

The salary for this post is £25,433 to £28,081 per annum (pro-rata for part time hours).

Your skills and attributes for success

Excellent customer service skills
Proven experience in building strong working relationships
Enjoy analysing and problem solving to deliver great results every time
The ability to prioritise your workload and work under pressure

Click to view a copy of the full job description (opens new browser tab)

Application Information

Please ensure you include the following documents in your application:

Cover letter

Applications without a cover letter and CV will not be considered.

As a valued member of our team you can expect

A competitive salary of £25,433 - £28,081 (pro-rata for part time hours)
An exciting, positive, creative, challenging and rewarding place to work.
To be part of a diverse and vibrant international community
Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits

Championing equality, diversity and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab)

Key dates to note

The closing date for applications is Friday 7 February 2025.

Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.

Interviews will be held W/C 17 February 2025

For any queries about the role, please email alice.wassell@ed.ac.uk

On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.

University of Edinburgh

New Jobs

Enquiry Management Assistant