Exciting Opportunity: Electronic Call Monitoring (ECM) Administrator

Part-Time: 15 Hours Per Week

£11.74 per hour

Shifts: Wednesday & Thursday evenings, plus weekends on a 2-week rolling rota

Are you ready to make a difference in a fast-paced and rewarding role? We’re looking for a detail-oriented and proactive Electronic Call Monitoring (ECM) Administrator to join our dynamic team. If you thrive on precision, enjoy problem-solving, and have a knack for technology, this role is your chance to shine!

Your Key Responsibilities:
As our ECM Administrator, you will play a pivotal role in ensuring the smooth operation of our care services. You’ll be responsible for:

Monitoring and Verifying Care Logs: Ensuring care workers log real-time attendance accurately and addressing any discrepancies using our Alert Manager system.

Problem-Solving: Identifying and rectifying late or missed calls, duplicate log-ins, and maintaining accurate records.

Compliance Coordination: Liaising with Care Coordinators to resolve time-monitoring issues and ensure full compliance with service standards.

Data Integrity: Cross-referencing ECM systems with care plans to create an accurate audit trail for Local Authorities.

Supporting Care Workers: Training care workers on ECM usage and maintaining records of users unable to use telephony systems.

Reporting: Generating weekly compliance reports and statistical data as required to ensure operational excellence.

What We’re Looking For:
To excel in this role, you’ll need:
Experience in Compliance: A background in compliance or a related field is highly desirable.

Strong IT Skills: Proficiency in Microsoft Word, Excel, and PowerPoint is essential.

Attention to Detail: Excellent literacy and numeracy skills, with the ability to manage multiple tasks accurately.

Problem-Solving Abilities: A proactive approach to troubleshooting and resolving time-sensitive issues.

Time Management: Ability to work effectively to deadlines and provide timely, accurate information.

Why Join Us?

Make an Impact: Your role will directly contribute to the quality and reliability of care services for our community.

Flexible Schedule: Ideal for those seeking part-time hours with an engaging work environment or Hybrid working.

Professional Growth: Opportunity to enhance your skills in compliance and administration while working with a supportive team.

Are you ready to bring your skills and enthusiasm to our team? Apply now and take the first step toward an exciting and meaningful career as our ECM Administrator!

LPINDOR

Optimo Care Group

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