Thanks for stopping by! We’re Doctor Care Anywhere: a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare – and that all starts with our brilliant team.

We are the UK’s largest private provider of telehealth services. We work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year. From doctors and designers to software developers and marketers – we’re proud of our people, who love working together to enhance patient experiences for the better. It’s why every year, we help over 2 million people speak to a GP or ACP by video or phone, anywhere in the world.

Our story started back in 2013, and as we continue to grow, we’re looking for the very best talent to help us achieve our ambitious goals. If you’re highly motivated and would love to work with us as we continue to grow, then we would love to hear from you.

Your new role: Reporting to the Deputy Chief Medical Officer (Deputy CMO), you will be part of a team of senior leaders to ensure Doctor Care Anywhere is providing safe, high-quality patient care. The Clinical Director of ACP is a member of the Clinical Management team who will predominately provide management and oversight of Advanced Clinical Practitioners (ACPs) Leads, ensuring that they are working in compliance with DCA’s clinical governance frameworks, the standards expected by the organisation and remain regulatory compliant.

The postholder will ensure the effective operational management of the Panel ACPs, enabling delivery of outstanding services in accordance with agreed objectives and measurable outcomes of success as set out by the organisation.   In addition to their management work, the postholder will work a minimum of 4 hours on the DCA platform every 3 months to maintain an awareness of the product and service (, alongside maintaining their own professional registration. 

The post holder will potentially also take on the role of Named Safeguarding Nurse. They will be part of the safeguarding leadership team who collaboratively are responsible for DCA meeting the CQC Safeguarding standards as outlined in the RCN intercollegiate document and CQC regulations.

Key Details:

Start date: February 2025
Position Available: Full time or 4 days a week part time (37.5 / 30 hours)
Contract: Fixed-term, initially for 12 months
Location: Hybrid with occasional travel to the London office
Additional Duties: 4 hours (FTE) of consulting on the platform every 12 weeks, integrated into leadership time (Insurance: For any DCA related work you will be covered with our medical indemnity provider)

Team Management and Operational Delivery 

Lead and manage a team of Lead ACPs ensuring high performance and quality assurance.
Facilitate standardisation of ACP Skills and Competency across the organisation. 
Maintain the Doctor Care Anywhere’s Skills and Competency Framework for ACPs through quality assurance as per the organisation’s policy.  
Responsible for the quality assurance of the Panel ACPs. 
Provide assurance to the Deputy CMO through detailed quarterly reports on the performance of ACPs as per the DCA Clinician QA policy. 
Interview for new lead ACP roles and make appropriate selection decisions in-line with the Resourcing Policy.  
Accountable for the quality of the New ACPs, ensuring the onboarding and probationary period reach the organisations set standards.  
Annual review of onboarding content Continuously evaluate and review onboarding processes for ACPs
Work clinically for a proportion of their time – 4 hours every 3 months. 
Provide expert professional advice to patients, carers and colleagues. 
Ensure they maintain their registration to ensure they remain qualified to work clinically as an Advanced Clinical Practitioner according to the Doctor Care Anywhere definition.  
Maintain own continuing professional development and knowledge of relative clinical guidelines and standards.
Where required support the operational management of other clinicians within the Clinical Management team.

Governance 

Work with the Quality and Clinical Governance team to ensure CQC requirements are met across DCA’s clinical services.  
Provide senior clinical guidance to the lead ACPs to ensure full investigation of clinical incidents with identification of improvements and tracking to completion of all actions.  
Provide senior clinical expertise into the clinical investigation of serious incidents.  
Accountable for managing complex clinical performance issues with the ACP team, including escalation to regulatory bodies as required.
Responsible for the development of policy and procedure relating to all clinicians across the organisation.  
Contribute to the development and implementation of new clinical policies and protocols.  
Identify clinical risk areas in the development of new services and work with the relevant teams to develop processes to mitigate that risk. 
Provide senior clinical expertise into quality improvement projects.

Safeguarding  (Potentially)

The responsibility for Named Safeguarding Nurse.
Ensure Safeguarding CQC requirements are maintained across the business as outlined in the RCN intercollegiate document.
Lead, including line management of, the DCA Safeguarding function, ensuring a high quality service is provided.

Leadership 

Undertake other such duties commensurate with the seniority and experience of the post.   Contribute to strategic initiatives and projects as required, leveraging your expertise in advanced clinical practice

Provide professional clinical expertise relating to Advanced Clinical Practitioners throughout the organisation.

Inspire, motivate and manage your team to deliver their best work through effective communication, leadership, performance management and mentorship, fostering both professional and personal growth other engagement activities.

Develop your team members to support their professional and personal development journey and help them to become the best they can be. 
Proactively contribute to the positive culture of DCA through your everyday behaviours.

Person Specification

Education/Training

NMC, HCPC, GPhC Registered Healthcare Professional
Demonstrable leadership skills
Masters level education in advanced practice
Post graduate research training
Additional qualifications related to a Leadership/management

Experience

Demonstrable experience of full line management responsibilities of a large cohort of Clinicians(100+)
Experience in developing and managing advanced clinical practitioner roles
Experience of leading teams within primary care
Experience in managing clinical services and operations
Experience in Senior level leadership role (Director level role)
Experience as a senior leader in a commercial care environment
Experience of budget management

Knowledge and skill

Advanced clinical skills and knowledge
Extensive experience in teaching and training of medical and nursing staff
Active Involvement in audit and research
Knowledge of national and local issues relevant to speciality area of work
Understanding national and local policy relating to Advanced Practice Experience of increasing staff engagement and motivation to improve performance
Clinical expert, with extensive knowledge of contemporary primary care clinical services and national policy, including that of Safeguarding (desirable)
Sound understanding of the principles of Quality Improvement and its application
Detailed understanding of the principles of clinical governance, including investigation of incidents and complaints and the ability to extract and action quality improvements arising from them
Experience of working with key stakeholders to identify and prioritise improvements to clinician engagement to maintain clinical safety and improve the quality of care
Demonstrable evidence of setting up organisational system that led to measurable improvement in clinician engagement (desirable)
Demonstrable track record of operational performance improvement (desirable)
Experience of working with Business owners on projects that lead to service changes and improvements in clinician satisfaction
Demonstrates effective partnership working with internal and external stakeholders
Ability to work to a deadline, prioritise tasks with multiple key priorities and remain calm whilst working under pressure
Highly developed communication and interpersonal skills, including verbal, written and presentation skills, together with excellent listening skills including facilitation
Skilled at coaching and contributing to the development of others (desirable)
Evidence of holding to a clear strategy and set of values while responding appropriately to short-term challenges and priorities
Computer literate (Microsoft office) and can work with or rapidly adopt skills in New Clinical IT systems, Jira, Slack, MS Teams, Miro

We understand the importance of good health and happiness for our patients and our team is just the same. You should expect to be as supported and valued being a member of our team and have the freedom to make the most of your role and career with us! When you’re part of the team you will have access to:

🩺 Private Medical Insurance: We've got you covered including Opticians & Dental appointments!
👩‍⚕️ Doctor Care Anywhere subscription: For you and 5 of your family and friends, Get ready to enjoy health consultations on the go!
🏝️ 25 Days Holiday + Bank Holidays (FTE): You've earned it! Enjoy time off to recharge, explore, and make incredible memories.
🎁 Birthday Day Off: Go and celebrate however you like!
🧘‍♂️ Buy' up to 5 days of additional annual leave (FTE) as part of our focus on health and wellbeing
🌳 Company Pension scheme planting a money tree for your future
🌈 Charity Days: Join us in giving back to the community! We're all about making a difference together.
👶 Enhanced Maternity and Paternity Pay: Extra support during this special time.
🚴 Bike2Work Scheme: We love an eco-friendly commute!
🏡 Remote Working: Work where you're comfortable.
🚀 Development Opportunities: Get ready to grow, learn, and make strides in your career!

Doctor Care Anywhere is committed to safeguarding and promoting the welfare of its patients and expects all Colleagues to share this commitment. This post is subject to satisfactory DBS and reference checks, and is exempt from the Rehabilitation of Offenders Act 1974.

Doctor Care Anywhere

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