Reference: EC257
Division: Crawley Homes
Salary: £28,392.00 - £28,939.00 per annum pro rata
Contract type: Fixed term
Posted on: 30 December 2024
Interview date: 20 January 2025 - 21 January 2025
Extra payment(s): Not applicable

Positions: 1
Category: Housing
Grade: D
Working hours: 25 per week
Closing date: 12 January 2025
Location: Town Hall, Crawley
Location type: Hybrid

About the role

An exciting opportunity has arisen to join our busy and friendly Leasehold Services Team as an Administrative Assistant on a six-month fixed term contract. The role is part-time, Monday to Friday either 9am to 3pm every day, or 25 hours worked across the week (days and hours to be agreed).

The team manages over 1700 leasehold and shared ownership residential flats and deals with a variety of customer demands including lease and service charge billing enquiries and pre-sales enquiries. The team also process ‘right to buy’ applications, conduct arrears recovery work and carry out consultation with leaseholders on planned works.

You will provide administrative support to the team and provide a front-of-house initial response to our customers (in person, by email, and by telephone) ensuring enquiries are responded to quickly and where appropriate triaged correctly.

No previous experience in leasehold matters is required.

What you’ll need:

a positive ‘can do’ approach and commitment to providing excellent services to customers
experience of working in a busy customer service environment
excellent written and verbal communication skills
confidence to work on your own initiative
ability to prioritise your workload and manage deadlines

This would be an excellent opportunity for a confident administrative assistant to gain experience of working within a local authority setting.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

Fixed term contract for six months

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email clare.prosser@crawley.gov.uk, Leasehold Services Manager or call on 01293 438491.

Crawley Borough Council

New Jobs

Leasehold Administrative Assistant